Terms of Service

01 The agreement

These Terms are between Moxelle, Inc., a Delaware corporation ("Lobbero", "we", "us"), whose registered office is at 651 North Broad Street, Suite 206, Middletown, DE 19709, United States, and the organisation that signs up for the service ("Customer", "you").

They take effect when you create an account or first use the service, whichever is earlier. Whoever does that must be authorised to bind the organisation; if you are not, do not accept them.

Three documents form one agreement, and where they conflict they are read in this order:

1. any signed order form or written agreement between us, if there is one;
2. the Data Processing Agreement, which governs personal data and prevails over these Terms on that subject;
3. these Terms.

The Privacy Policy and Cookie Policy describe what we do with data; they are part of this agreement by reference.

02 What Lobbero is — and is not

Lobbero is a hosted record-keeping service for a staffed residential front desk: visitor and guest check-in, deliveries and parcels, a daily log of incidents and maintenance, shift handovers, reporting, and — on the plans that include Lobbero IQ — AI summaries and plain-language search over those records.

We may change and improve the service. We will not remove a material feature you are paying for without telling you first; if we do remove one, you may cancel and we will refund the unused part of any prepaid period for the plan affected.

03 Accounts, roles & your staff

You create an account, add your buildings and units, and invite the people who work at the desk. Access is granted per building and per role, and only an owner can hand out administrative control.

You are responsible for:

• who you invite, what role you give them, and removing them when they leave;
• what your staff record — including free-text notes, which we do not read or moderate;
• the security of the credentials you hold. We strongly recommend turning on two-step sign-in, which is available on every account at no extra cost.

Tell us promptly at security@lobbero.com if you believe an account has been compromised.

04 Your data

The records your building creates in Lobbero — residents, visitors, parcels, incidents, the daily log — are yours. You keep every right in them; we claim none. We hold them as your processor and use them only to provide and support the service, on the terms of the DPA.

Three consequences worth being explicit about:

• We do not use your data to train AI models — ours or a vendor's. This is a contractual commitment, not a current setting.
• We do not sell it, and we do not share it for advertising.
• You can get it out. Reports export to PDF and CSV from inside the product, at any time, without asking us.

We may use aggregated, de-identified statistics that cannot identify you, your building or any individual — for capacity planning and to improve the product. We do not publish your name as a customer without your agreement.

05 The free trial

Every plan includes a 30-day free trial. Nothing is charged during it, and you can cancel at any point before it ends at no cost. If you do not cancel, the subscription begins at the end of the trial at the price and interval you chose when you signed up.

One trial per organisation. We may decline a trial where it is clear an organisation has already had one.

06 Fees & billing

Pricing is per unit. A "unit" is a door in a building — an apartment, not a person and not a staff account. You hold a quantity of units and allocate them across your buildings.

Paying annually saves 15% against twelve monthly payments: the annual price is twelve monthly payments less 15%, rounded to the cent ($19.92 becomes $16.93 for Desk, $34.32 becomes $29.17 for Desk + IQ). "Annual, per month" is for comparison only; an annual plan is billed once a year.

How it is charged

• No minimum and no setup fee. You pay for the units you hold.
• In advance, for the period ahead, by card through our payment processor, Stripe. We do not see or store your card details.
• Changing your unit count mid-period is prorated by Stripe: adding units is charged for the remainder of the period, removing them credits it.
• Changing plan or moving to annual takes effect immediately and is prorated.
• Moving from annual back to monthly takes effect when the year you have paid for ends. You keep what you bought rather than losing the balance, and the product shows you the date the change will happen.
• Taxes are yours, and are added where we are required to collect them. Prices are exclusive of VAT, sales tax and equivalents.
• Prices may change for a future period, with at least 30 days' notice before a renewal. A period you have already paid for is never re-priced.

If a payment fails

We retry, and we tell you. If it stays unpaid we may suspend access (see §16) — but we do not delete your records for non-payment while there is any prospect of recovering the account, and never without notice.

Promotional codes

A promotional code applies only to what it says it applies to, and only for the interval it was issued for — some codes work on monthly billing and not on annual, and the checkout will tell you plainly if the one you have entered does not apply. Codes cannot be combined, have no cash value, and may be withdrawn for future signups at any time.

07 Term, renewal & cancellation

The subscription runs for the interval you chose and renews automatically for the same interval until cancelled. You cancel from inside the product — no email required, no retention call.

On cancellation you keep access until the end of the period you have already paid for. We do not refund the unused part of that period except where the law requires it or where §2 applies, and we do not cut you off early.

After that: your data is handled as the DPA sets out — deleted or returned, with a written removal record, within 90 days of the contract ending, except where the law requires us to keep a limited record for longer. Export anything you want to keep before the period ends.

08 Acceptable use

You agree not to:

• use Lobbero to record data you have no lawful basis to record, or to build a profile of a person for a purpose unrelated to running the building;
• record special-category data — health, biometrics, race, religion, sexual orientation, trade union membership — in free-text notes or anywhere else. The product is not built to hold it and asking staff to record it is a risk to them and to you;
• use it to harass, surveil or discriminate against a resident, visitor or member of staff;
• attempt to access another organisation's data, probe or bypass access controls, or reverse-engineer the service (except where law gives you that right and we cannot exclude it);
• resell, sublicense or white-label the service without a written agreement;
• upload malware, or use the service in a way that degrades it for others;
• scrape, automate or load-test the service without our written permission. Good-faith security research is welcome under our responsible disclosure terms.

09 The AI features

On plans that include Lobbero IQ, the service will summarise a shift, answer questions about your log in plain language, and read a photographed parcel label into a structured entry.

The features are delivered using a third-party model provider (currently Google's Gemini API) under a data-processing agreement that includes Standard Contractual Clauses and an explicit no-training commitment. Your log text is sent at the moment you ask a question, and a photographed document is sent at the moment it is scanned. The provider may change; the no-training commitment and the sub-processor notice in the DPA do not.

We may apply fair-use limits to AI features to keep the service available for everyone. We will tell you before a limit affects you.

10 Availability & support

We work to keep Lobbero available and we monitor it, but on the Desk and Desk + IQ plans we do not commit to a contractual uptime figure. We would rather say that than publish a number we have not yet measured over a meaningful period. A service-level commitment and priority support are part of the Portfolio plan and are set out in the order form for it.

We may take the service down for maintenance, and will give notice for anything planned that is likely to be noticed.

Support for every plan is by email at hello@lobbero.com. We answer in business hours, and faster when something is broken.

11 Third-party services

Lobbero depends on a small, listed set of providers — hosting and storage (Amazon Web Services, EU), payments (Stripe), email (SendGrid/Twilio), the AI model (Google), address lookup (Google Maps and Places), and browser push services. The current list, with what each receives and where, is in the Privacy Policy, and we give notice before adding one.

Their own terms govern their own services — in particular Stripe's for payment processing. We are responsible for choosing them carefully and for the contracts we hold with them; we are not responsible for their independent acts beyond what those contracts and the law require.

12 Intellectual property

We own the service — the software, the interface, the Lobbero name and marks. You get a non-exclusive, non-transferable right to use it for your own buildings for as long as this agreement lasts, and nothing more. You own your data (see §4).

If you send us feedback or a feature idea, we may use it without obligation or payment. We will not claim your data as the price of a good suggestion.

Any trademark of another company mentioned on our website or in our materials belongs to its owner, and a mention is not a claim of affiliation or endorsement.

13 Warranties & disclaimer

We warrant that we will provide the service with reasonable skill and care, and in line with the security measures and the DPA.

Beyond that, and to the extent the law allows, the service is provided as is: we do not warrant that it will be uninterrupted or error-free, that an AI output will be accurate or complete, or that it will meet a regulatory requirement specific to your jurisdiction or building.

Nothing here excludes a warranty or right that cannot lawfully be excluded — including, for a consumer, statutory rights.

14 Limitation of liability

Neither of us is liable to the other for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss or corruption of data that we are not otherwise responsible for under the DPA.

Each party's total liability arising out of this agreement is limited to the fees you paid in the 12 months before the claim arose.

These limits do not apply to:

• your obligation to pay fees due;
• death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be limited;
• either party's breach of the DPA to the extent data-protection law makes a cap unenforceable;
• your breach of §8 (acceptable use).

You will indemnify us against third-party claims arising from data you recorded that you had no lawful basis to record, or from your breach of §8. We will tell you promptly about any such claim, let you control the defence of it, and not settle it without your agreement.

15 Suspension & termination

We may suspend or terminate access if:

• fees remain unpaid after notice and a reasonable chance to fix it;
• you materially breach these Terms and do not remedy it within 14 days of being told;
• continuing would expose people in a building, other customers or us to a serious risk — in which case we may act immediately and explain straight afterwards.

You may terminate at any time by cancelling (§7). Either of us may terminate immediately if the other becomes insolvent.

Termination does not affect anything already accrued. Sections 4, 12, 14 and 18 survive it, as does the DPA's deletion obligation.

16 Changes to these Terms

We may update these Terms. For a change that materially reduces your rights or increases your obligations we will give at least 30 days' notice by email to your account owners and by updating the date at the top of this page. If you do not accept it, cancel before it takes effect and we will refund the unused part of any prepaid period.

Other changes — clarifications, corrections, a new sub-processor handled under the DPA's notice process — take effect when published.

17 Governing law & disputes

This agreement is governed by the laws of the State of Delaware, United States, and the courts there have exclusive jurisdiction — except that either of us may seek an injunction wherever it is needed, and except where mandatory local law gives you the right to sue where you are.

Before either of us goes to court, we agree to raise the problem in writing and give the other 30 days to resolve it. Most things that look like a dispute are a misunderstanding about an invoice.

General

If a provision is unenforceable, the rest stands. Not enforcing a right is not waiving it. Neither of us may assign this agreement without the other's consent, except to a successor of the whole business. There are no third-party beneficiaries. Neither is liable for a failure caused by something genuinely beyond its control, though fees remain due for service actually provided.

18 Contact

• General and billing — hello@lobbero.com
• Security — security@lobbero.com
• Entity — Moxelle, Inc., a Delaware corporation
• Post — 651 North Broad Street, Suite 206, Middletown, DE 19709, United States