Frequently asked questions

Lobbero is the digital front desk for staffed residential buildings. It replaces the paper logbook with a searchable, accountable record of everyone and everything that passes the desk — visitors, deliveries, residents, incidents and shift handovers — with an AI layer that turns raw notes into clean records and instant answers.

Buildings with a front desk — doorman and concierge buildings, luxury condos and co-ops — and the property managers who run them. If someone sits at a desk logging who comes and goes, Lobbero is built for them.

The notebook, the clipboard, the shared spreadsheet and the sticky notes. Everything the desk used to scribble becomes one structured, searchable log — so nothing is lost at shift change and every entry is accountable.

Visitors and guests (with pre-authorization), deliveries and parcels (with resident notifications and pickup chain-of-custody), resident move-ins and move-outs and who's home, incidents, and a full daily log — each tied to the right unit and building.

Yes. On Desk + IQ, residents get delivery notifications, can pre-authorize a guest with a link, and access a resident portal — so the desk fields fewer calls and residents stay in the loop.

The AI built into Lobbero. It writes the shift handover in about 30 seconds, lets you ask questions of the building's log in plain English ("how many deliveries had no ID last month?"), and turns a photo of a parcel label into a logged entry. Try it on the home page.

No. Lobbero IQ is decision-support — it summarizes and surfaces what's already in the log, and a member of staff always acts on it. It never makes automated decisions about people.

Never. We do not use customer data to train or fine-tune any model — ours or a vendor's — and that commitment is written into our contracts and our Data Processing Agreement.

Every answer cites the log entries behind it, and it tells you when the entries it searched contain nothing — rather than guessing. It's designed to surface what's in your log, not to invent facts.

Per unit, per month. Desk is $1.66 per unit monthly, or $16.93 per unit a year — which works out to about $1.41 a month. Desk + IQ is $2.86 per unit monthly, or $29.17 per unit a year — about $2.43 a month. Management companies running five or more buildings get custom Portfolio pricing. See pricing for your building's figure.

Yes, by 15%. Twelve monthly payments of Desk come to $19.92 a unit; paying annually is $16.93 a unit — 15% less. For Desk + IQ it is $34.32 against $29.17, also 15% less. The discount is taken once, off twelve monthly payments, and rounded to the cent.

No per-building minimum and no setup fee. You pay only for the units you use — so a small building pays a small bill.

Yes — a 30-day free trial on every plan. No charge, and you can cancel anytime.

Per unit — a "unit" is a door in your building. You buy a pool of units and allocate them to your buildings, and you can add capacity whenever you grow. Changing your unit count mid-period is prorated by our payment processor, so you are charged for what you actually held.

Yes to all three. Moving up a plan or onto annual takes effect straight away and is prorated. Moving from annual back to monthly takes effect when the year you've already paid for ends — you keep what you bought rather than losing the balance. If you cancel, you keep access to the end of the period you've paid for. See our Terms.

Most buildings are live in a day, and the first log entry is about 15 minutes from signup. It's self-serve: create your building, add units and residents, invite the desk, and start logging. No sales call, no implementation project, no site survey.

No. Lobbero runs in the browser and on mobile, on the device your desk already uses — a tablet, laptop or phone. There are no intercoms or kiosks to install.

Yes. Run many buildings from one account, group them into portfolios, and see cross-building analytics on the Portfolio plan — with each building's data kept separate, and staff access granted per building and per role.

Not yet as a self-serve connector. Today you import your resident roster from a spreadsheet, which is how most buildings start. PMS connectors, SSO and API access are Portfolio-plan work we scope per customer — tell us which platform you run and we'll tell you honestly where it stands.

Each building's data is isolated from every other building's, access is role-based and least-privilege, personal identifiers are encrypted at rest, traffic is encrypted in transit, and the audit trail is append-only — the application can add to it but cannot rewrite or delete it. Our Security & Trust page describes the posture in full; we share configuration specifics and complete security questionnaires on request.

We're built to support both. Every customer gets a Data Processing Agreement, and we honour GDPR and CCPA/CPRA rights. Service data is hosted in the European Union. See our Privacy Policy.

We read the name and then discard the image — "extract-and-discard." The document photo is never stored, which keeps the most sensitive data out of the system entirely.

You control it. Access is granted per building and per role, and what a person can reach is always computed from those grants — including temporary grants, which stop working the moment they expire. Nothing crosses building boundaries, and only an owner can grant administrative control.

On cancellation we delete or return your data — and can certify that we've done so, with a written removal record — as set out in the DPA, except where the law requires us to keep a limited record.